At Hapag-Lloyd, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.

For our location in Gdansk we are looking for a

Customer Service Director Area North/ QSC North (m/f)

Responsibilities and Tasks:

Responsibilities and Tasks:

We can offer you a positon in a newly established diversified Hapag-Lloyd Area North covering for 10 countries with a mixture of own offices and agencies. Area’s main office has recently been moved to new modern premises at Alchemia in Gdańsk, hosting other international companies and providing an agile international environment, which fits well to the Hapag-Lloyd strategy.

We are looking forward to your application and for you to joining our Team!

Your role would be to deliver the highest level of Customer Service quality to our customers in Area North by ensuring  that strategic initiatives and daily tasks are completed in an efficient and professional manner in line with the company guidelines to support high level of customer satisfaction.

Consciously establish a culture that encourages customer focus, individual development, efficiency, collaboration, process improvements to create the value for Customers as well as for Hapag-Lloyd. Drive performance within the team by exceeding Quality promises and KPI deliverables.

Uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained. Adhere to the Commercial Blueprint within the team.

Your Main Tasks

Requirements and Qualifications:

Interested? You can expect a responsible position in a worldwide operating company. Please send your complete application documents via email to the contact person indicated here, specifying your earliest possible starting date and your salary requirement.

Hapag-Lloyd AG

Beata Kozlowska 

Tel: +48 58 3291750

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Fulltext: Customer Service Director Area North/ QSC North (m/f)
Country: Poland
Location: Gdansk
Level: Management
Category: Customer Service
Job number: 5118