From Hamburg to Sydney, from Durban to Rio de Janeiro: as one of the world's leading liner shipping companies, each year we ship millions of containers from and to all regions of the world. "Number one for quality" is our promise to our customers and an attribute with which we want to distinguish ourselves clearly from our competitors. Join us on this journey. We look forward to meeting you and hopefully we will soon say: Welcome on board!
For our location in Hamburg we are looking for a
Product Owner (m/f/d) – Customer Platform / Web & Mobile Solutions
Responsibilities and Tasks:- You contribute to our “Number One for Quality” Vision by developing Hapag-Lloyd’s digital customer platform into a fully-fledged self-service suite
- You identify opportunities and improvements to strengthen the holistic customer experience across all Web & Mobile Solutions
- You shape different user and customer journeys by applying customer needs and requirements as well as user journey data
- You align with stakeholders on managing priorities and collaborate with different departments without losing sight of the customers and their needs
- You accompany the development of customer-facing features, ensure their quality and a successful rollout
- Jointly with our UX and development teams, you are responsible for defining overarching quality and product standards for Web & Mobile Solutions
- You are including the customer and persona perspective into testing routines and quality improvements
- You are providing educational material and training to the Scrum teams to meet the quality standards
- You are promoting the spirit of customer-focused connected quality approach throughout the company
- You follow and apply the OKR Framework and make full use of the 90-Days planning concept to ensure an agile, focused and data-driven within the Cross-Product-Line
- You keep learning new things, stay open-minded and look to the broader industry for inspiration and partnerships
Requirements and Qualifications:
- Entrepreneurial spirit with a growth mindset
- Strong customer focus
- At least 3 years’ experience in a product management role for digital products or E-Commerce systems
- Experience in the logistics industry is a plus
- Experience with Design Thinking, human-centric design and qualitative research, with a proven track record of participating or managing innovative projects with successful outcome
- Hands on experience with Jira, Confluence and various plugins is required
- Data-driven mindset and understanding how to make use of data potential
- Experience in quality assurance and testing of digital products and websites
- Working Experience in agile product development environment and in multicultural, multidisciplinary, cross-functional teams
- Excellent English (verbally and written)
- Strong communication and analytical skills
We expect all international candidates to be willing to learn at least the basics of the German language in case they are accepted for the position. This will enable you to participate in social and community life in Germany and at our company premises in the best possible way.
What we offer:
- An excellently located work location in the heart of Hamburg
- Subsidy for HVV ticket
- Daily subsidy for our company restaurant
- Capital-forming payments
- Company pension scheme
- Various health and company sports programs (e.g. Yoga, Sailing, Fitness Courses, and much more)
Contact:
Please send us your application documents (including cover letter, CV and relevant references). Please use our online tool for this purpose.
Apply Online
Hapag-Lloyd AG
Talent Acquisition & Employer Branding • Mrs Alexandra von Bastian
Ballindamm 25 • 20095 Hamburg
Tel.: 040-30012488
www.hapag-lloyd.com
