At Hapag-Lloyd AG, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.
For our location in Hamburg we are looking for a
Process Performance Manager (m/f/d)
Responsibilities and Tasks:GBS Process Management links cross-functional process know how and system expertise. The team designs as well as implements worldwide-standardized processes, identifies process improvements and supports system development as well as automation initiatives keeping the cross-functional view in mind. In line with being the blueprint proxy owner, new bundling opportunities within Hapag-Lloyd’s Quality Service Centers as well as Global Service Centers are being assessed, reviewed with relevant Stakeholders and implemented.
As part of the GBS Process Management Team you will be involved in the following tasks:
Process analytics & performance optimization
- Data driven analysis of business processes through process mining, develop new and innovative ideas for process improvements
- Optimize process execution quality and/ or turn times driving a positive customer experience
- Discuss and align process improvements with relevant stakeholders
- Consult and participate in automation initiatives, analyzing and identifying processes with automation potential and foster Robotic Process Automation (RPA) initiatives
- Foster automation and share best practice of Business Critical Processes across the organization
- Develop, enhance and utilize data driven methods of process analytics
- Identify, develop and analyze global process performance KPIs with Senior Management
Process landscape & alignment
- Identify, design and roll out new standard processes to the organization in close cooperation with all relevant stakeholders
- Develop and implement rules, regulations & guidelines with relevant stakeholders to further increase the process performance
- Align organization to the blueprint and related standard processes, actively drive standardization
- Analyze process bundling opportunities across the different bundling entities under consideration of process quality and processing cost aspects
- Support in the startup of new bundling centers and Hapag-Lloyd Area offices related to process questions
- Design and roll out system security concepts across the different processes in close cooperation with all relevant stakeholders
- Develop digital Process Audit methodology, e. g. process mapping based on ‘digital foot prints’
Requirements and Qualifications:
- Relevant work experience in Business Process Management
- Familiarity with process design and major ERP systems (e. g. SAP, Microsoft, Oracle)
- Experience in process optimization methods and process mining concepts/ tools
- Good understanding of key customer processes, such as Order-to-Cash and Procure-to-Pay
- Strong communication skills, facilitation and presentation skills
- Team player by contributing, learning and sharing new knowledge and ideas
- Excellent analytical skills, well-organized and known for being a quick learner
- High level of commitment and an independent, target-oriented way of working
- Willingness to travel and enjoy being part of an international organization
- Very familiar and experienced with MS-Office products
- Fluent in spoken and written English
German language expectations: We expect all international candidates to be willing to learn at least the basics of the German language in case they are accepted for the position. This will enable you to participate in social and community life in Germany and at our company premises in the best possible way.
Does this sound like an interesting opportunity? If so, then come on board now and start reaping the many benefits on offer, such as international job prospects, a company pension, health and company sports programmes, capital-forming benefits and much more. Send us your application online and let us know how soon you could join our team. We look forward to hearing from you!
Apply Online
Hapag-Lloyd AG
Talent Acquisition & Employer Branding • Mrs Alexandra von Bastian
Ballindamm 25 • 20095 Hamburg
Tel.: 040-30012488
www.hapag-lloyd.com
