At Hapag-Lloyd, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.

For our location in Mumbai we are looking for a

Supervisor - Opss (m/f)

Responsibilities and Tasks:

1.   Main Objectives of this position:

2.   Function and duties:

Main Tasks

To manage and oversee the following tasks directly ensuring tasks completed within guidelines.
Planning and Steering of Equipment

Get missing moves updated in EPOS
Communicate with M&R rep to expedite approvals in time of shortage
Monitor depot activities and performance, turn-around-times
Instruct surveyor to issue additional seals and create TREX
Monitor additional costs incurred and ensure TREX is raised
Link/Delink/Debook/Relink contrs in FIS at CS request
Monitor Port Pendencies and follow up with vendors

Select transports after comparing and choosing the most optimal option
Instruct MMS to resend preadvise as per changes instructed by CS
Inform Customer Service about delays to transports
Raise PDA balance shortage at North India ICDs to Mumbai Finance for replenishment
Attend Trade meetings and conferences

Support Tasks

Revert to Origin queries regarding acceptances.
Monitor block train volumes for Inbound and Outbound
Follow up with transport vendors for faster movement
Assist CS to close Exceptions
Run report for tare wt and send it to port ops DP wise.
Follow up on longstay boxes
Liaise with port ops for EGM filing
Assist Director Ops with management reports.
Arrange IGM amendments at N.India ICDs
Attend Custom hearings
Attend to queries from CS/Customers/Overseas offices

Requirements and Qualifications:

3. Qualifications and Technical Job Requirements:

Industry Knowledge     
5-10 years industry and management experience in transportation industry     
Expert knowledge of Operations required     
Solid background with depot/CSF operations including reefer containers     
Sharp focus on cost management     
Vendor management experience required

Business Systems/IT     

Strong knowledge of data quality importance, T&T, steering, etc 
Expert knowledge of user application systems (FIS, MS Office, Word, Excel)     
Knowledge of user application systems (FIS, COMPASS (if applicable)     
Process knowledge & systems support optimization     
EQ process and system reengineering     
Ability to promptly process data and request under pressure     
Understanding of data quality benchmarking and management

4.  Success Criteria for Position:

(Guide: soft skills required to carried out the role at the optimal level)

Communication/Organisation Skills     
Communicative and ability to take initiative     
Good command of written and spoken English     
Effective time management and planning skills     
Knowledge of interactions with other functions, CSB, CSI, TD

Leadership qualities     
Positive attitude can do attitude     
Energetic and good team spirit     
Enthusiasm and team spirit     
Commitment to task

Interested? You can expect a responsible position in a worldwide operating company. Please send your complete application documents via email to the contact person indicated here, specifying your earliest possible starting date and your salary requirement.

Hapag-Lloyd AG

Meenaz Chauhan
Tel No: 022-268210507
403 & 404,
Satellite Gazebo,
A wing, 4th Floor,
Guru Hargovindji Marg,Andheri (East),

The handling of your application requires the processing of personal data relating to you. Information is processed by dedicated HR staff members and Hapag-Lloyd management staff participating in the selection procedure of the position you applied for. In case you are applying for a position which is based with another company of the Hapag-Lloyd Group outside your country of origin, please be aware that the country to which data are transferred may not have the same data-protection standards as the country in which you initially provided the information. Within the Hapag-Lloyd Group, data is strictly protected in full compliance with internal Hapag-Lloyd policies and legal obligations. We will not transfer data to third parties outside the Hapag-Lloyd Group, and we will use data only for the selection of the candidate for the position mentioned above. You always have the right to request more detailed information about the data processed relating to you; you may alternatively ask for access to these data, and you may request that inaccurate data is deleted or rectified.You may withdraw your consent at any time with effect for the future. The data in question will be deleted immediately. In this case, please send your withdrawal, stating your full name, the job offer to which you have applied, and your e-mail address to Instead of deleting data relating to you, Hapag-Lloyd may be admonished to block such data, but solely in the cases provided by law. Please also note that we are unable to continue handling your application in the event of withdrawal or revocation. For more information you may consult the Privacy Terms on the Hapag-Lloyd website or contact our Corporate Data Protection office at

Fulltext: Supervisor - Opss (m/f)
Country: India
Location: Mumbai
Level: Professional experienced / Junior, Management
Category: Operations (Ship, Shore, Equipment)
Job number: 3556