Welcome to Hapag-Lloyd, a leading global logistics company. As the fifth largest container liner shipping company in the world, we are here to make sure that the flow of goods never stops. We are an international team of 12,800 employees working across 400 offices in 128 countries. This year we are growing even more and opening up Hapag-Lloyd’s very first Knowledge Centre – in Gdansk, Poland. 

The Center, located in Gdańsk, will function as a hub for innovation and develop state-of-the-art business and technology solutions to help us navigate the future. And we want to do that together with you. 

Salesforce connects Hapag-Lloyds powerful IT systems with its global customers. With over 5000 global users, our state of the art Salesforce platform (lightning) streamlines customer service communication and empowers Sales to unlock their full potential. 

This exciting journey needs creative minds to drive it. Our team of Salesforce development and architecture experts will provide the driving force for future innovations. Whether it is working on an end-to-end sales integration, marketing solution, multi-channel chat support for our customers or the technical interfaces to our application landscape, you are the one that makes a difference! 

For our location in Gdansk we are looking for a

Saleforce Architect - Knowledge Centre (m/f/d)

Responsibilities and Tasks:
Requirements and Qualifications:

What we can offer to you
Are you eager to join a leading global logistics company to participate in digital transformation and change the maritime industry? Are you looking for a purposeful and meaningful job, delivering software that has real impact and value for our customers? If you have a passion and want to grow with us, join Hapag-Lloyd’s “in-house startup” Knowledge Center in Gdańsk! We are the IT center for the fifth largest container liner shipping company in the world. Besides that, we can offer you:

Why Salesforce at Hapag-Lloyd and Knowledge Center in Gdansk?

  • One international Salesforce environment for all Hapag-Lloyd users
  • State of the art usage of the Salesforce features, including some of the latest and most advanced ones:
  • Einstein Case Classification
  • SF lightning
  • Process-driven IT integration (all systems work hand in hand to deliver exceptional user and customer experience)
  • Exciting innovation roadmap to make the Salesforce Service Cloud even more attractive for agents
  • Omni multi-channel strategy (chat, we-chat, telephone, web, etc.)
  • AI integration with Einstein and custom models
  • Close collaboration with business counterparts on a global level
  • Newly rolled out system, offering room to shape processes and systems
  • Scope for your active contribution to make the Org even better

What does it mean to join a leading global liner shipping company? It means that you will have access to leading technology and career opportunities all around the world. You will be working with a competitive team of experts from diverse background, making sure the world keeps moving. Flat hierarchies and an innovative and performance driven culture, give you the chance to make a real impact.  

Let’s navigate the future together!

Apply Online

Hapag-Lloyd Aktiengesellschaft (Spółka akcyjna) Oddział w Polsce
Talent Acquisition & Employer Branding  •  Mrs Urszula Moskal
Al. Grunwaldzka 413  •   80-309 Gdańsk

Fulltext: Saleforce Architect - Knowledge Centre (m/f/d)
Country: Poland
Location: Gdansk
Level: Professional experienced / Junior
Category: IT