From Hamburg to Sydney, from Durban to Rio de Janeiro: as one of the world's leading liner shipping companies, each year we ship millions of containers from and to all regions of the world. "Number one for quality" is our promise to our customers and an attribute with which we want to distinguish ourselves clearly from our competitors. Join us on this journey. We look forward to meeting you and hopefully we will soon say: Welcome on board!
Through our Global Service Centers in Mumbai and Chennai, we offer our customers new and innovative ways of doing business with Hapag-Lloyd. Our aim is to keep administrative efforts as low as possible and continuously expand our excellent network in all regions worldwide. To achieve this we focus on e-Solutions as our business model. We see our GSC as a strategic shaper for our company. In doing so, all initiatives and strategies always pursue a goal of creating added value for the company and avoiding bureaucratic hurdles.
Located at our global Headquarter in Hamburg we seek for a
Manager (m/f/d) Global Service Center Management
Responsibilities and Tasks:- Analyze offshoring opportunities and drive a criteria-based analysis to evaluate offshorability including a clear cost-benefit analysis
- Manage new offshoring projects and prepare project-related documentation such as Standard Operating Procedures (SOP) as well as project timelines and Key Performance Indicators (KPI)
- Prepare, agree and drive Service Level Agreements (SLAs), monitor assigned processes as per agreed KPIs/SLAs agreed with stakeholders and identify improvement potential
- Drive “One Way of Working” across all Service Centers
- Assist the Global Service Centers and the Regions in resolving complex issues
- Identify and drive jointly needs for the modification of procedures, guidelines and/or practices with GSC and other stakeholders and communicate new requirements, processes and procedures to the GSC staff
- Act as primary contact for regional and corporate departments in all offshoring matters
Requirements and Qualifications:
- Degree in Business or process and business analysis education
- Proven track record in project management as well as considerable experience with offshoring projects and/or Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)
- Strong communication skills in English, both spoken and written
- Analytical competence, quick perception and a structural approach to complex problems
- Assertiveness and respect of confidentiality combined with customer orientation and the ability to work both independently and as part of a team
We offer:
- An excellently located work location in the heart of Hamburg
- Subsidy for HVV ticket
- Daily subsidy for our company restaurant
- Capital-forming payments
- Company pension scheme
- Various health and company sports programs (e.g. Yoga, Sailing, Fitness Courses, and much more)
You don’t need to create a cover letter to apply. We look forward to receiving your application including your CV and relevant references and certificates. Please use our online tool for applying with us.
Apply Online
Hapag-Lloyd AG
HR Management • Mr Christian Kerschke
Ballindamm 25 • 20095 Hamburg
Tel.: 040 3001 2062
www.hapag-lloyd.com
