At Hapag-Lloyd, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.
For our location in Mumbai we are looking for a
Coordinator – Customer service (m/f)
Responsibilities and Tasks:Main Objectives of this position
Attending Commercial customer request and provide issue resolution.
Function and duties
- To liaise with all Customers and to ensure everything is in place
- Handle complete end to end query for assigned customers under Commercial segment
- Passing information proactively to customers
- Create standard and special shipments incl. rate retrieval
- Receive, evaluate and administer update requests from Customers
- Attend to customer’s requirements from booking request until departure of vessel
- Co-ordinate with Sales and Sales support for pending/missing RA
- Communicate with Customers in case of exception handling of Shipments
- Advise transshipment status to customer, if requested
- Update customers on schedule/cut-off changes
- Liaise with ED for container placement and container linkages
- Liaise with Operations and Sales
- Perform Super user task and functional training requirements are fulfilled
- Develop new business processes for smoother workflows
- Maintain up-to-date knowledge of the services that Hapag-Lloyd offers
- Convey information effectively and convincingly
- Conduct regular meeting with customer and ensure quick follow through
Requirements and Qualifications:
Industry Knowledge
- 5 years industry experience in transportation industry
- Expert knowledge of Documentation required
- Extensive background in handling customer documentation required Commitment to deliver excellence in documentation
- Attention to detail
- Management experience required Business Systems/IT
- Expert knowledge of user application systems (FIS, MS Office, Word, Excel)
- Expert knowledge of user application systems (FIS, COMPASS (if applicable)
- Process knowledge & systems support optimization
- Ability to promptly process data and request under pressure
- Management of data quality benchmarking and KPI management
Success Criteria for Position:
(Guide: soft skills required to carried out the role at the optimal level)
- Communication/Organization Skills
- Superior communication skills
- Professional and courteous phone call handling
- Expert problem resolution
- Effective time management and planning skills
- Excellent command of written and spoken English
- Knowledge of interactions with other functions CSI, TD
- Values/Behaviors Customer friendly
- Positive attitude can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiasm and team spirit
- Commitment to task
Interested? You can expect a responsible position in a worldwide operating company. Please send your complete application documents via email to the contact person indicated here, specifying your earliest possible starting date and your salary requirement.
Hapag-Lloyd AG
Bhavika Karani
QSCMUMHR@hlag.com
Tel: 022-89120572
The handling of your application requires the processing of personal data relating to you. Information is processed by dedicated HR staff members and Hapag-Lloyd management staff participating in the selection procedure of the position you applied for. In case you are applying for a position which is based with another company of the Hapag-Lloyd Group outside your country of origin, please be aware that the country to which data are transferred may not have the same data-protection standards as the country in which you initially provided the information. Within the Hapag-Lloyd Group, data is strictly protected in full compliance with internal Hapag-Lloyd policies and legal obligations. We will not transfer data to third parties outside the Hapag-Lloyd Group, and we will use data only for the selection of the candidate for the position mentioned above. You always have the right to request more detailed information about the data processed relating to you; you may alternatively ask for access to these data, and you may request that inaccurate data is deleted or rectified.You may withdraw your consent at any time with effect for the future. The data in question will be deleted immediately. In this case, please send your withdrawal, stating your full name, the job offer to which you have applied, and your e-mail address to dataprotection@hlag.com. Instead of deleting data relating to you, Hapag-Lloyd may be admonished to block such data, but solely in the cases provided by law. Please also note that we are unable to continue handling your application in the event of withdrawal or revocation. For more information you may consult the Privacy Terms on the Hapag-Lloyd website or contact our Corporate Data Protection office at dataprotection@hlag.com
