At Hapag-Lloyd, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.

For our location in Mumbai we are looking for a

Senior Manager - Customer Service Imports (m/f)

Responsibilities and Tasks:

Main Objectives of this position:

The CS Import L5 is responsible to ensure that all tasks are delivered within the defined KPI and Quality standards and continuously strive to improve on them aim for the highest level of CS quality.

Furthermore, the CS Import L5 takes direct accountability for all ensuring that all HL Processes are adhered to, and ensuring that the department operates optimally.

Strong Leadership and Role modelling is an important aspect of this job function, and the L5 should all times ensure that the company culture and goals are conveyed and adapted throughout the team, and Guides, coaches and supports the Customer Service Import Department.

Main Tasks


Requirements and Qualifications:

Industry Knowledge

Business Systems/IT

Success Criteria for Position:

Interested? You can expect a responsible position in a worldwide operating company. Please send your complete application documents via email to the contact person indicated here, specifying your earliest possible starting date and your salary requirement.

Hapag-Lloyd AG

Meenaz Chauhan

meenaz.chauhan@hlag.com

Tel: 02268210507



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Fulltext: Senior Manager - Customer Service Imports (m/f)
Country: India
Location: Mumbai
Level: Professional experienced / Junior, Management
Category: Customer Service
Job number: 4943